Reference

How x100 Operates and What Applies to You

Our legal terms set out what you agree to when you open an account and use the lobby — from how your account is held to what governs disputes.

Account EligibilityJurisdiction ConditionsPolicy ScopeYour RightsContact Paths
x100 How x100 Operates and What Applies to You
CONTACT CHANNELS

Reach Us About Legal or Policy Matters

If you have a question about your account terms, eligibility, or a policy decision that affects you, our support team handles these through the channels below. For formal legal requests — such as data access or account closure — use the email path so we have a written record.

Email Support Send formal policy or legal queries to our support address. We respond to account and eligibility questions in writing so there is a clear record for both sides.
Live Chat Live chat is available for general account questions. For anything that needs a formal written response, we will direct you to email from chat.
Account Help Centre Our help centre covers common policy questions — account closure, wallet verification, and eligibility checks — with step-by-step paths you can follow without waiting for an agent.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

We hold your account data — including your registered mobile number, wallet details for bKash, Nagad, or Rocket, and transaction history — only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure through our support email. Identity verification is required before we action any of these requests.

Data Retention We keep account and transaction records for the period required under applicable law. Once that period passes, records are deleted or anonymised on a rolling schedule.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.
Account Security Your account is protected by OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.
Data Requests To access, correct, or delete your personal data, email our support team with your registered account details. We verify your identity before processing any data request.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, eligibility, and your rights as an account holder.

Account eligibility depends on your local law and the regions where x100 operates. You must confirm eligibility when you register. We cannot open accounts where access is not permitted under local law.

The governing law is set out in the full terms document. Where local law in Bangladesh applies additional requirements, those requirements take precedence for accounts registered in that region.

Email our support team from your registered address and request a data copy. We verify your identity first, then send the data within the timeframe required by applicable law.

Yes. Contact support to request closure. Your balance — whether held from bKash, Nagad, or Rocket deposits — is returned after identity verification and a review of your account standing.

We notify you through your registered account contact before changes take effect. Continued use of the lobby after that notice means you accept the updated terms.

Send the details to our support email with your account reference. We review disputes in writing and respond with our findings. The full terms document sets out the complete dispute process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.